We warmly welcome you and ask you to carefully read the regulations and rules of conduct that each guest must adopt in order not to disturb or harm others and the environment.
Failure to comply with one or more provisions of these regulations and the rules contained herein may result in termination of the contract with the resulting economic and legal consequences.
The parents (or whoever legally exercises parental authority over them) are jointly and severally liable for the actions of their minor children in the Hotel and are obliged to supervise them and ensure that they behave politely and respectfully towards others, under their direct responsibility and in particular with respect to the obligation to observe silence, the proper use of the toilets (which cannot be considered as play or meeting areas) and the facilities and equipment made available to guests by the Hotel. Any activity that may disturb other guests is forbidden. In general, all rules of these contractual regulations must be observed.
The behaviour of both adults and minors is considered contractually relevant and, therefore, any violation of the provisions of these regulations and of the common rules of civil coexistence and the hotel’s sound performance, according to the judgement contractually delegated to the management, will result in the immediate termination of the contract and eviction from the hotel. assessed. In such a case, the hotel management shall be entitled to withhold the amounts already paid and claim the remaining amounts, including by way of compensation, without prejudice to the right to claim compensation for any higher damage
Pursuant to art. 13 of Italian Legislative Decree no. 196 of 30.06.2003, all personal data of our customers will be processed both through computer systems and manually, in order to comply with tax and legal obligations (invoicing, recording data, etc.) and to provide the requested service, as well as to keep our guests informed of future promotions and offers.
The reservation is also considered valid in the case of a deposit by bank transfer, provided that it has been previously agreed with the reception office, and that the name, period and duration of stay, address and telephone number of the sender are specified.
The rate includes morning cleaning (at scheduled times) and breakfast. NOT include: any additional cleaning, beverages, drinks at the bar, consumptions from the minibar, drinks at the restaurant not included in the offer, equipment rental and use if not explicitly stated in the offer, damage to persons or property, and anything else not specified in the offer.
As a rule, there is no refund if the accommodation cannot be used during the booked period due to transport difficulties, errors, other personal reasons or even changes such as early departure or late arrival. The booked stay will be charged in full in accordance with art. 1385 -1386 the Italian Civil Code. The booked stay will be charged in full in accordance with art. 1385 -1386 the Italian Civil Code.
PAYMENT OF OUTSTANDING BALANCE: If possible, the bill must be requested and, in case of departure before reception opening hours, settled on the day before departure.
USE OF ROOMS AND BATHROOMS:
NOTICES, RULES AND PROHIBITIONS: SILENCE, ORDER, CONDUCT AND BEHAVIOUR ON THE HOTEL PREMISES. The following rules must be observed:
All areas and rooms at Hotel Le Grazie are equipped with Wi-Fi (code available on request at the reception desk).
THE HOTEL HAS NO SMOKING ROOMS, SO SMOKING IS STRICTLY PROHIBITED IN ALL AREAS OF THE HOTEL AND ESPECIALLY IN THE ROOMS.
The management of the hotel is not liable for the loss of objects and/or valuables belonging to the guests (each guest is obliged to exercise due diligence in the custody of the objects belonging to him/her), for damages resulting from events of force majeure and res naturae (atmospheric events, natural disasters, epidemics, diseases, falling trees or branches or products belonging to the nature of plants, gusts of wind, damage or theft of cars in the parking area and in the area around the facility). Under no circumstances will discounts be granted at the time of departure to cover any or alleged inefficiencies that may occur as a result from the events described above.